MyBop

Designed the UI/UX for MyBop’s interactive kiosk terminals deployed in hotels, campsites, and tourist venues across France. Visitors use the terminals to browse, book, and pay for local activities and services.

A kiosk terminal is not a phone or a laptop. Users approach it with no instruction, no mouse, no keyboard — and they range from 8 to 80 years old. The interface needed to communicate its purpose in under 3 seconds, guide users through a booking flow in under 2 minutes, and be robust enough to handle misuse and error states gracefully. The terminal also needed to serve multiple venue types with different catalogues, pricing models, and brand overlays.

Key design decisions: full-screen touch zones, persistent back/home buttons at fixed positions, progressive disclosure, and animated micro-transitions to signal state changes clearly. I tested paper prototypes on-site at a campsite in Normandy before any digital production began.

Deployed across 15+ venues in France and Belgium. Achieved a task completion rate of 87% in usability testing (target was 80%). The interface was subsequently adapted for a tablet version serving hotel check-in counters, reusing 70% of the original component library.