Overview
Lead designer on Omnidoc’s tele-expertise platform, used daily by doctors and clinical networks across France. Joined to audit the full product experience and redesign its most critical journeys from the ground up.
The problem
Clinicians were abandoning key workflows mid-task
The platform had grown organically across multiple product iterations without a unified experience layer — resulting in friction at exactly the moments that mattered most: requesting a second opinion, tracking a response, and managing patient queues.
There was no structured feedback loop with users, meaning pain points had accumulated silently over time.
How I approached it
Audit first, design second
I started with a full product audit — mapping every user journey, identifying drop-off points, and rating friction severity. Simultaneously I established the first recurring research cadence with clinician segments, running contextual interviews in hospital settings.
From this foundation I rebuilt the highest-friction flows with a clear information hierarchy, reduced cognitive load on the most complex screens, and introduced a design token system to ensure consistency at scale going forward.
“The most important discovery wasn’t the UI problems — it was that clinicians had silently adapted their workflow around the platform’s limitations for years.”
Results
Measurable impact on the core workflows
Redesigned core tele-expertise flows, reducing the number of steps for the most frequent task by 40%. Established an ongoing research programme with 12+ clinician participants. Delivered a component library covering 80% of the platform’s interface needs.
Tools used
- Figma
- Maze
- Notion
- Miro